Privacy Policy

Introduction

Last updated: March 3, 2025

At WiseDots (referred to as “we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ‘Services’.

We collect and use your personal data to deliver and enhance our services. By using our services, you consent to the collection and use of your information as outlined in this Privacy Policy.

Types of Data Collected

Personal Data 

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you for legitimate purposes as described below. Personally identifiable information may include, but is not limited to your name, email, country.

Usage Data

Usage Data is collected automatically when using the Services. Usage Data may include information such as your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. 

When you access the Services by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of the mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Services or when you access the Services by or through a mobile device. 

We may also collect with your prior permission, Information about your device’s location, if you have enabled location Services or Pictures and other information from your Device’s camera and/or photo library. We use this information to provide features of our Services, to improve and customize our Services. The information may be uploaded to the Company’s servers and/or a Services Provider’s server or it may be simply stored on your device. You can enable or disable access to this information at any time, through your Device settings.

Information from Third-party Service Providers

You can create an account and log in to use the Services through the following Third-party Service Providers, such as Google, Facebook, Apple.

If you decide to register through or otherwise grant us access to a Third-party Service Provider, we may collect Personal data that is already associated with your Third-party Services Provider’s account, such as your name and email address. You may also have the option of sharing additional information with the Company through your Third-party Services Provider’s account. If you choose to provide such information and Personal Data, during registration or otherwise, you are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Use of Information

We do not sell our users’ private personal information.

We collect and use your information for the following purposes:

• To enhance and improve our Services – We continuously develop new features and refine existing ones to enhance user experience, making it easier to create, manage, and customize itineraries.
• To set up your Account: to manage your registration as a user of the Services. The Personal Data you provide can give you access to different functionalities of the Services that are available to you as a registered user.
• To manage your requests: To attend and manage your requests to us.
• To analyze Usage trends – We track how users interact with our platform to gain insights that help us optimize usability, streamline functionality, and improve overall service efficiency.
• To personalize your experience – We tailor recommendations, customize content, and serve targeted advertisements based on your preferences and usage patterns.
• To ensure security and prevent fraud – We monitor for suspicious activities, prevent unauthorized access, and enforce our terms to safeguard both our users and our platform.
• To contact you: To contact you by email, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted Services, including security updates, when necessary or reasonable for their implementation.
• Email Marketing – to send newsletters, promotional content, and other marketing communications that may be of interest to you. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly..
• To evaluate Marketing effectiveness – We assess the impact of our advertising efforts by analyzing factors such as user engagement, retention, and conversion rates after marketing interactions.
• For business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Services users is among the assets transferred.

Third-Party Providers

These providers may collect and process certain data as described below:

• Google Analytics – We use Google Analytics to analyze user interactions with our Services. This helps us understand usage patterns, improve functionality, and optimize user experience. Google Analytics may collect data such as your IP address, device information, and browsing behavior. You can learn more about Google’s data practices and how to opt out by visiting Google’s Privacy Policy.
• Firebase – Our platform relies on Firebase, a service provided by Google, for features such as authentication, database management, and real-time analytics. Firebase may collect usage data, crash reports, and other relevant information to ensure the smooth operation of our Services. Data processed by Firebase is subject to Google’s privacy terms.

These third-party services operate under their respective privacy policies, and we encourage you to review them to understand how your data is handled.

Data Retention

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. we will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.

Delete your Personal Data

if you no longer wish to use our Services, you have the option to close your account. If you would like to request permanent deletion of your account, you can contact us at support [at] wisedots . app.

You may update, amend, or delete your information at any time by signing in to your Account, if you have one, and visiting the Account Settings section that allows you to manage your personal information. you may also contact us to request access to, correct, or delete any personal information that you have provided to us.

Please note that, as outlined in the Data Retention section, we may retain certain information even after your account is closed or deleted. This may be necessary to comply with legal obligations, respond to law enforcement requests, or fulfill legitimate business interests.

Transfer of your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy,

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. we will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Services
• Protect the personal safety of users of the Services or the public
• Protect against legal liability

Your Rights under the GDPR

If you are located within the European Union, you have the following rights regarding your Personal Data:

• Access to Personal Data: You have the right to request access to the Personal Data we hold about you, as well as to update or delete this data. Whenever possible, you can manage your Personal Data directly through your Account Settings. If you are unable to do so, please contact us, and we will assist you. You also have the right to request a copy of the Personal Data we hold.
• Correction of Personal Data: You have the right to correct any incomplete or inaccurate information we hold about you.
• Objection to Processing: You can object to the processing of your Personal Data if we are relying on legitimate interest as the legal basis for processing, and if you have specific reasons related to your situation. You also have the right to object to our processing of your Personal Data for direct marketing purposes.
• Deletion of Personal Data: You may request the deletion or removal of your Personal Data if we no longer have a valid reason to continue processing it.
• Data Portability: You have the right to request the transfer of your Personal Data to a third party or to receive it in a structured, commonly used, and machine-readable format. This right applies only to automated data that you initially provided consent for us to use or that we used to perform a contract with you.
• Withdrawal of Consent: You can withdraw your consent for the processing of your Personal Data at any time. Please note that withdrawing consent may affect your ability to access certain features or functionalities of our Service.

Security of your Personal Data

The security of your Personal Data is important to us and we are committed to safeguarding your information from unauthorized access, misuse, alteration, or destruction. To achieve this, we implement reasonable security measures, including continuous monitoring of our Services for potential vulnerabilities and threats. But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. 

Children’s Privacy

Our Services does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

Links to other websites / apps

Our Services may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or Services.

Use of AI Tools

Our app uses artificial intelligence (AI) tools, including ChatGPT by OpenAI, to provide itinerary suggestions, travel recommendations, and personalized content based on the information you provide.

How It Works:

• The information you input (such as travel preferences, destinations, and interests) is processed by AI systems to generate recommendations.
• This data may be temporarily transmitted to third-party AI Services providers to enable functionality. However, we take steps to anonymize or limit the data shared to protect your privacy. 

Accuracy of AI-Generated Content:
While we strive to ensure the quality and relevance of AI-generated recommendations, these suggestions may sometimes contain inaccuracies or outdated information. AI-generated content is provided as guidance only and should not be relied upon for critical decisions. Always verify key details (e.g., operating hours, safety conditions, travel restrictions) independently.

Data Security:
We ensure that any data shared with AI tools is handled in accordance with applicable privacy laws and our security measures. OpenAI, as our AI Services provider, does not retain personal data sent during API calls.

User Consent and Opt-Out:
By using this feature, you acknowledge and accept the potential for inaccuracies in AI-generated content and consent to the use of AI tools to process your input data for itinerary generation. Opting out of the use of AI-generated features is possible but may significantly interfere with your ability to use the core functionality of our application, as itinerary generation is central to our Services. If you choose to opt out, some features or Services may become unavailable or limited.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. By continuing to use our Services after any updates to our Privacy Policy, you agree to be bound by the revised policy.

Contact us

If you have any questions about this Privacy Policy, you can contact us at support [at] wisedots . app or use the appropriate Feedback submission form directly from the app.